Avianca Cargo – International Package Tracking and Monitoring

📦 How can I track an Avianca Cargo shipment?

To track your shipment with Avianca Cargo, you only need the tracking number provided to you at the time of dispatch. This number must be entered into the official tracking system or our universal package tracker . Once entered, the platform will show you the current location of your package, the airports it has passed through, its customs status, and the estimated delivery date. This feature is available 24 hours a day and is updated in real time with official airline information.

🌎 Which countries does Avianca Cargo ship to?

The company operates primarily in Latin America , but also connects to North America, Europe, and Asia . The most frequent countries include Colombia, Mexico, Peru, Ecuador, Brazil, the United States, Canada, Spain, Germany, the Netherlands, China, and the United Arab Emirates. Thanks to this network, your packages can travel to more than 100 destinations directly or through strategic connections at international airports. This makes Avianca Cargo a key operator for foreign trade and cross-border shipments.

⏱️ How long does an international shipment with Avianca Cargo take?

Delivery times depend on the origin, destination, and type of service purchased. International shipments typically take between 4 and 7 business days. For express shipments, delivery times can be reduced to up to 3 days, especially if the package travels on direct routes between major hubs such as Bogotá, Miami, or Madrid. Additionally, the tracking system will allow you to monitor each stage: departure, airport transit, customs clearance, and final delivery.

💰 How much does it cost to send a package with Avianca Cargo?

The cost of a shipment varies depending on the weight, volume, origin, destination, and type of merchandise. Avianca Cargo offers competitive rates and calculates prices based on both actual weight and volumetric weight (package dimensions). For an exact quote, you can visit the official website or contact their freight forwarders. Please note that shipments of fragile, perishable, or dangerous goods often have differentiated rates due to the safety protocols involved.

📑 What documents do I need to make an international shipment?

An air waybill , commercial invoice, packing list, and customs documents are generally required, depending on the destination country. For special merchandise, health permits, certificates of origin, or export licenses may be required. Avianca Cargo has specialized agents who help manage all the necessary documentation, ensuring your shipments avoid customs delays and comply with international trade regulations.

🚚 Does Avianca Cargo deliver door-to-door?

Although Avianca Cargo is primarily an air freight operator, it collaborates with ground logistics companies to offer door-to-door services to certain destinations. This means you can dispatch cargo from your address and receive it at the final destination without having to pick it up at the airport. The availability of this service depends on the country and city of destination, but it is an ideal option for customers looking for convenience and speed.

📱 Can I track my shipment from my mobile phone?

Yes. The Avianca Cargo tracking system and our universal tracker are fully compatible with mobile devices. You only need an internet connection and the tracking number to check the location of your package in seconds. The interface is optimized so that information is clearly displayed on any screen, whether on a phone, tablet, or laptop.

⚠️ What happens if my shipment is delayed?

In the event of a delay, the tracking system will display the updated status and the cause, which may be due to weather conditions, customs controls, or flight availability. Avianca Cargo has customer service protocols in place to inform you of new delivery dates and, in some cases, reschedule shipments. Our tracker will also automatically notify you when the package is back in transit so you have full control of your shipment.

🛫 From which airports does Avianca Cargo operate?

Avianca Cargo uses strategic hubs at airports such as El Dorado in Bogotá , Miami International Airport , Madrid-Barajas Airport , and Sao Paulo-Guarulhos Airport . From these terminals, it connects to multiple international destinations, consolidating its global transportation network. This distribution allows it to offer shorter transit times and optimized routes for different types of cargo.

🔒 Is it safe to send packages with Avianca Cargo?

Yes. The company complies with international security standards for air cargo transportation. All shipments are inspected, insured, and monitored during transit. Additionally, Avianca Cargo offers the option of purchasing additional insurance for high-value merchandise. This ensures that your packages are protected from pickup to final delivery.

📄 What types of merchandise does Avianca Cargo accept?

Avianca Cargo transports a wide variety of goods, from perishable products such as flowers, fruits, and medicines to general cargo , industrial equipment, automotive parts, and consumer goods. It also offers specialized services for dangerous goods (hazmat), live animals, works of art, and high-value items. Each category has specific packaging and documentation requirements, ensuring that the transport complies with international safety and security regulations.

🥶 Does Avianca Cargo offer cold chain transportation?

Yes. One of Avianca Cargo's strengths is its Cool Chain service, designed to keep temperature-sensitive products, such as pharmaceuticals, vaccines, flowers, and food, fresh. These shipments are transported in refrigerated containers or with special packaging that guarantees the cold chain from origin to final destination. Additionally, the airline performs temperature checks at each transit point, offering peace of mind and confidence to exporters and importers of delicate goods.

📝 How is volumetric weight calculated at Avianca Cargo?

Volumetric weight is determined by considering the package's dimensions (length x width x height) divided by a conversion factor established by the airline. If the volumetric calculation result is greater than the package's actual weight, the volumetric weight is charged. This method is common in air transport because airplanes have limited cargo space, and a lightweight but bulky package can take up more space than a compact, heavy one.

🕒 What are Avianca Cargo's customer service hours?

The customer service center is open Monday through Friday during business hours, although many locations also offer assistance on Saturday mornings. Additionally, the online tracking service and automatic reporting are available 24/7. In case of urgent incidents, Avianca Cargo has contact lines at major airports to ensure an agent is always available.

💳 What payment methods does Avianca Cargo accept?

Payments can be made via bank transfers, credit cards, electronic payments , and even corporate accounts for frequent customers. Depending on the country, cash payments are also accepted at physical locations. For companies with high export volumes, Avianca Cargo offers monthly billing plans and customized agreements with volume discounts.

🐶 Is it possible to ship live animals with Avianca Cargo?

Yes. Avianca Cargo offers a specialized service called Live Animals (AVI) , complying with IATA (International Air Transport Association) regulations. Animals travel in approved containers with adequate ventilation and constant monitoring. In addition, specific routes and transit times are designed to minimize stress for pets and farm animals. Veterinary certificates and compliance with the health requirements of the destination country are required.

📬 What should I do if my package arrives damaged?

If you receive a damaged package, you must report it immediately to the delivery office or the responsible freight forwarder. Avianca Cargo has a claims and insurance protocol that allows you to process compensation for damage or loss. It is recommended that you take photographs, keep the original packaging, and present all shipping documentation. The support team will evaluate the case and inform you of the corresponding compensation.

🌐 Can recurring shipments be scheduled with Avianca Cargo?

Yes. Exporting and importing companies can establish recurring cargo contracts to secure reserved space on Avianca Cargo flights. This is especially useful for industries such as floriculture, pharmaceuticals, and technology, where consistent deliveries are key. These contracts also typically include preferential rates, higher cargo priority, and additional comprehensive logistics services.

📧 How do I contact Avianca Cargo support?

You can contact them through the contact form on their official website, by email, or by phone at local offices. At major airports, such as Bogotá and Miami, Avianca Cargo has direct service centers staffed with specialized personnel. Additionally, some inquiries can be resolved through their online chat or through official social media, where frequently asked questions are answered in real time.

📦 Can I combine multiple packages into one shipment?

Yes. Avianca Cargo allows for cargo consolidation, that is, grouping multiple packages into a single shipment to optimize space and reduce costs. This service is widely used by companies that export products in large volumes and require greater logistical efficiency. Consolidated packages are registered under a single air waybill, but each retains its own identification to ensure individual traceability within the entire shipment.