Colissimo

Colissimo

Tracking, monitoring and mapping my Colissimo order

Colissimo Tracking: View your order on the map with our tracker.

Seguimiento de un paquete de Colissimo

Do you want to know the location of your Colissimo package in real time? With our package tracking service, you can accurately locate and track your shipment, wherever you are. We use advanced geolocation technology to show you Colissimo tracking directly on a map, in a simple and detailed way.

All you need is the tracking number provided by the French postal service, and our system will transform it into a complete order tracking view. If you're wondering "How can I track a package?" , the answer is simple: enter the tracking number online in our search engine and you'll be able to see the status, location, and estimated delivery time.

What can you do with our system?
  • Get real-time tracking of postal packages .
  • Perform postal trail searches from any device.
  • Track any package by tracking number , regardless of carrier.
  • Use our international shipment tracker to see the status of your international package .
  • Receive updates from the courier or local operator in charge of the final delivery.

Our tracking number also works for international registered mail and other global postal shipments , allowing you to check the tracking number online and know the exact location of your package.

Whether you want to find a package that's been in transit for several days or simply need to confirm its last location, our platform offers accurate and reliable tracking . We'll locate your package in seconds.

You no longer need to log into multiple platforms to check the status of your shipments: with our system, you can track your French postal package and view its journey on a map with complete ease.

How long does it take for a Colissimo package to be delivered?

Colissimo's tracking service allows you to accurately track the status of your national and international shipments. When you place an order with this courier company, delivery times may vary depending on the destination country, the type of service purchased, and the time of year. Below, we explain the typical delivery times so you can track your package clearly and effectively.

Estimated delivery times by destination
  • France (domestic shipping): 2 to 3 business days.
  • Spain, Italy, Germany: between 3 and 5 business days.
  • United States and other destinations outside Europe: between 5 and 10 business days, depending on the customs system.

Thanks to our order tracking system , you can check the location of your shipment at any time, whether within France or in transit to Spain, Italy, Germany, or the United States. We offer a specialized parcel tracking service that displays the route and status of your package in real time via an interactive map.

If you're expecting international shipments with tracking , you can use our tool to search for international shipments from any country in the world. By entering the tracking number , you can find international shipments with complete accuracy, even if they've been handled by more than one logistics operator during their journey.

Our service will also help you track your French postal package even when it changes countries or transport couriers . We know how important it is to know the status of your purchase, which is why we provide you with advanced tracking tools so you know if your order will be delivered on the same day , if it's already with the delivery person, or if it will arrive later in the day.

Use our tracker to reliably locate a package and take advantage of all the benefits of our tracking system . Whether you're tracking your package or searching for postal information from another country, our platform is designed to provide you with clear, detailed, and up-to-date information.

Remember that you can access our Colissimo tracking from any device, at any time, and for international packages . Our priority is to help you locate your package accurately, quickly, and safely.

How does Colissimo work? History, operation, and delivery network

Colissimo is a courier service owned by La Poste , the French national postal service. Founded as a modern solution for postal delivery, Colissimo specializes in standard parcel delivery , both nationally and internationally. Its creation responded to the growing demand for secure, affordable, and digitally tracked deliveries.

Origin and offices

Colissimo is part of the La Poste group, whose headquarters are located in Paris, France. Colissimo's operational facilities are distributed throughout France, including logistics centers in Lyon, Lille, Marseille, and Toulouse. They also work closely with a network of regional offices to ensure efficient delivery and receipt of packages.

Number of workers and fleet

Colissimo has more than 15,000 employees dedicated to logistics, customer service, technical support, and shipment distribution. Its fleet consists of more than 10,000 vehicles, including electric vans, urban cargo bikes, and long-distance trucks, thus promoting a sustainable delivery model.

International shipping and partner companies

For shipments outside of France, Colissimo collaborates with several logistics companies. In Spain, packages are managed by SEUR ; in Italy and Germany, deliveries are made by DHL or GLS , depending on the destination; in the United States, delivery is handled by FedEx or UPS ; and in other parts of Europe, TNT is also involved. These partnerships ensure international shipments with real-time tracking and on-time deliveries.

Is Colissimo delivery safe?

Yes, the service is designed with a high security standard. Packages can be delivered with the recipient's signature and have an order tracking system that allows you to know the status of the shipment at all times. Customers can track their French postal package on our platform using the tracking number .

What is the difference between Colissimo and Chronopost?

Although both are owned by La Poste, Chronopost focuses on express couriers and urgent deliveries within 24-48 hours, while Colissimo focuses on standard tracked postal shipments , offering a lower cost and home or collection point delivery options.

In short, Colissimo is a comprehensive solution for international parcel delivery , combining technology, modern logistics and collaboration with major operators such as Seur , DHL , FedEx , GLS , UPS and TNT , so that your order always reaches its destination.

Why is my Colissimo package delayed?

If you're waiting for a Colissimo package and it hasn't arrived yet, it's important to know the most common causes of delays. Below, we explain the main reasons why your shipment might not be in your hands yet:

Holidays and special celebrations

During national holidays in France or the destination country, such as Bastille Day, Christmas, New Year's Day, Mother's Day, Father's Day, or local holidays, deliveries may be affected due to the closure of post offices and fulfillment centers.

High seasonal demand

During peak shopping periods such as Black Friday, Christmas, Valentine's Day, or back-to-school, delivery times may be longer due to congestion in the delivery system. Colissimo is operating at full capacity, but processing and shipping delays are possible.

Customs retention

International shipments may be held in customs if documentation is missing, the package requires additional inspection, or there are administrative delays. This process can take from a few hours to several days, depending on the country.

Incorrect or incomplete address

If the delivery address is misspelled or there are errors in the postal code or street number, the package may not be delivered and may be returned to the sender or held until the information is corrected.

Absence of the recipient

If no one is home at the time of delivery, the Colissimo delivery person will leave a delivery attempt. In this case:

  • The package can be redelivered the next business day.
  • You can be redirected to a nearby collection point .
  • The recipient can reschedule delivery from the Colissimo website.

From our tracking platform, you can check in real time whether your package is in transit , held at customs , delivered , or awaiting delivery . Our system accurately displays all movements thanks to APIs directly connected to Colissimo.

Why isn't my shipment tracking updated?

Tracking your shipment is a key tool for knowing the status of a package in transit. However, at certain times you may notice that there are no new movements recorded in the tracking system . This can be due to multiple factors related to logistics, the type of service, and even the destination country or local operators in charge of final delivery.

Main reasons why tracking is not updated
  • Delays in package scanning: One of the most common causes is that transit points don't record or update information immediately. Depending on the type of delivery (express or standard), several hours or even days can pass between scans.
  • Customs Hold: For international shipments with tracking , the package may be held in customs for content verification, documentation review, or duty assessment. During this period, no new events are generated until the package is released.
  • Holidays or high seasonal demand: On holidays like Christmas, New Year's, Father's Day, and Mother's Day, logistics companies face a high workload, which can lead to delays in scanning or registration. Service may also be affected during national holidays.
  • Errors in the destination address: If the delivery information is incomplete or incorrect, the package may be held until the address issue is resolved. This also affects the shipment status update.
  • Recipient absence: If the package cannot be delivered by the delivery person because no one is home, the delivery person may leave a notification for a second attempt or delivery to a collection point . Sometimes this is not immediately reflected in the system.
  • Shipments handled by multiple carriers: On international routes, packages may pass through several companies (for example, Colissimo may deliver to Seur , DHL , FedEx , GLS , UPS or TNT outside France), and in this process, order tracking may experience gaps until a new operator takes over.
What to do if there are no updates?

If it has been more than 48 to 72 hours since your last tracking update, we recommend the following actions:

  1. Check the package tracking number on our platform and make sure it was entered correctly.
  2. Check if there are recent holidays or strikes in your country of origin or destination.
  3. Check if the package's weight may be delaying logistics due to special requirements.
  4. Access our international shipment tracker to check if another carrier has assumed delivery.

In any case, you can contact our support team, who will be happy to help you track your package , check the status of your global postal shipment , and find a personalized solution for you. Remember that our platform is designed to help you locate a package regardless of its origin or destination.